Return & Refund Policy

Refund & Cancellation Policy

3.1 Order Cancellation

Customers may request cancellation of an order before dispatch, subject to order status. After dispatching the parcel we are not responsible for refund.

Once an order has been dispatched, cancellation may not be possible.

For prescription medicines, cancellation and return eligibility may additionally be subject to applicable pharmacy and regulatory requirements.

CSH Pharmacy may cancel an order when:

A product is unavailable

A prescription cannot be verified

The prescription is invalid, incomplete or expired where applicable

The order contains a restricted/controlled product that cannot legally be supplied

The customer provides inaccurate information

3.2 Return & Refund Eligibility

Returns/refunds may be considered where:

·       The wrong product was supplied

·       The order contains a missing item

For safety reasons, opened, used, altered or improperly stored medicines generally cannot be returned or resold, except where required by law or where the issue is attributable to CSH Pharmacy.

Products such as refrigerated medicines, temperature-sensitive products, opened medicines, opened medical devices or personal-care products may have additional return restrictions.

3.3 Damaged or Wrong Products

Customers should report damaged product within a day and it will be exchange within 3-5 days.

Photographs/videos where appropriate

CSH Pharmacy will investigate and, where the complaint is verified, may provide replacement or another appropriate resolution.