Return Policy

Cancellation Policy

1. How can I cancel an order?

1.1 Medicines and Healthcare Products

An order for medicines or healthcare products can be cancelled by email us at [email protected] or by calling our customer care number 03054441162 before the products are Out for Delivery.

Return Policy

1. What is the time period for return of orders

1.1 Medicine Orders and Healthcare Products

The return window is up to 3 days from the date of delivery. The products should not be opened or used. Bill receipt will be required at the time of return. Products can be returned at our retail shop located at Main Market, Gulberg, Lahore.

2. Which Products are not eligible for Returns?

2.1 Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances:

1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent
2. If the product has been tampered with;
3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered
4. Any accessories supplied with the product are missing
5. If the product does not have serial number barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery person
6. Any damage/defect which is not covered under the manufacturer's warranty
7. The product is without original packing and accessories
8. If the product is damaged due to misuse;
9. Products related to personal care, baby care, food & nutrition, healthcare devices including but not limited to masks and gloves or any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

3. How to Return?

4.1 You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:

1. Visit our website and contact us via WhatsApp or Phone call on customer support. You can also write us an email at [email protected]

        2. After your return request is processed, you can return the products at our Gulberg branch.

Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill for verification.

Refund Policy

1. When can I expect the amount to be refunded?

1.1 Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalized after completion of verification. Once the return is completed and the product is verified, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.

1.2 Refund will be initiated only post successful verification. Please note that the verification process may take:

1. For Lahore: You can request for the return on the customer support and upon its approval, you can visit our branch and get a refund.
2. For Other Cities: Customer support will guide you the exact time according to your location.
3. You understand and acknowledge that we reserve the rights to claim back any refund that has been processed by us as a result of fraudulent activities such as return of wrong products or wrong quantity of the products.