Recommended Additional Policies

Recommended Additional Policies for CSH Website

For a professional online pharmacy, I strongly recommend adding these separate sections as well:

A. Price & Availability Policy

Prices and stock availability can change due to supplier pricing, market conditions, regulatory changes and inventory status.

B. Product Substitution Policy

Do not automatically substitute medicines. Any substitution of a medicine should be handled according to applicable law and pharmacist/professional requirements, with customer/prescriber confirmation where necessary.

C. Cold-Chain Policy

Clearly state special handling requirements for insulin, vaccines and other temperature-sensitive products.

D. Adverse Drug Reaction (ADR) Reporting

Provide a dedicated mechanism for customers to report suspected adverse drug reactions to the pharmacy/pharmacist.

E. Counterfeit/Fake Product Policy

State CSH's commitment to sourcing medicines/products through authorized and legitimate supply channels and provide a mechanism for customers to report suspected counterfeit products.

F. Promotional Offers Policy

Define:

• Discount validity
• Minimum purchase requirements
• Coupon usage
• One coupon/customer restrictions
• Non-combinability of offers
• Promotional exclusions
• Expiry of promotional codes

G. Account & OTP Policy

Explain registration, OTP verification, account security and unauthorized-account activity.

H. Intellectual Property Policy

Protect the CSH Pharmacy name, logo, website content, photographs, product descriptions and other intellectual property.

Recommended Website Footer Structure

For CSH Pharmacy, I would make the website footer look approximately like this:

• CSH Pharmacy
• Customer Care
• Contact Us
• WhatsApp
• Complaints & Feedback
• Order Tracking
• Policies
• Privacy Policy
• Terms & Conditions
• Refund & Cancellation Policy
• Delivery Policy
• Prescription Policy
• Medicine Disclaimer
• Promotional Offers Policy
• Pharmacy Services
• Prescription Medicines
• OTC Medicines
• Wellness & Supplements
• Medical Devices
• Personal Care & Cosmetics
• Baby & Mother Care

Important

CSH Pharmacy is committed to the safe and responsible supply of medicines and healthcare products. Prescription medicines are supplied subject to applicable prescription, pharmacist verification and regulatory requirements. Website information does not replace professional medical advice.

Best practice: Before going live, I would also convert these into short, customer-friendly website pages rather than putting all the legal wording on one long page. This will make CSH's Shopify/online pharmacy website look substantially more professional and trustworthy.