Contact and Complaints

Contact & Complaints Policy

7.1 Customer Support

CSH Pharmacy should maintain a dedicated customer-support channel for:

Order status

Product availability

Prescription queries

Delivery issues

Refunds/cancellations

Product complaints

General customer assistance

Customer Support: +92 305 4441162

WhatsApp: +92 305 4441162

Email: [email protected]

Website: https://cshpharmacy.com.pk/

7.2 Complaint Procedure

Customers should provide:

Name

Contact number

Order number/invoice number

Date of purchase

Description of the complaint

Relevant photographs/documents where applicable

CSH Pharmacy will review the complaint and communicate an appropriate resolution.

Complaints involving medicine quality, suspected counterfeit products, adverse reactions, damaged medicines or dispensing errors should be escalated promptly to the responsible pharmacist/Pharmacy Operations team.

7.3 Complaint Resolution

CSH Pharmacy aims to:

Acknowledge customer complaints promptly

Investigate complaints fairly

Verify relevant order and dispensing records

Coordinate with suppliers/manufacturers where necessary

Provide an appropriate resolution where the complaint is substantiated